[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Replace Base
Author Message
keattto Offline
Junior Member
**

Posts: 2
Joined: Oct 2019
Reputation: 0
Post: #7
RE: Replace Base
(06-05-2013 02:32 AM)rfrantik@rfcinc.com Wrote:  We have a site where we recently installed a W52P setup... one base and two handsets.

Everything appeared to be OK the first day or two... but customer complained about phones "falling off registration"... power-off, power-on seemed to bring them back at first... but now we aren't able to get the phones to register with the base.

We can connect to the base and it looks like it is operating normally, but both the handsets now come up and say "REPLACE BASE" on the top line of the LCD.

Base was at firmware 25.20.0.10 and we upgrade to 25.30.0.20. No help.

Anyone have any advice?

The replace base error isn't an error, its the standard message (confusingly) that appears when you try to register handsets to a base and there's already an entry for one. If handsets aren't detecting base and say 'searching for base' or similar language its the reception range. It's poor. Try keeping a handset very close to the base and compare its performance to the other one.

If your not seeing that error, and are genuinely having registration issues try disabling all firewall settings, sip alg, etc use TCP instead of UDP, unique sip ports, accurate DNS to what the network uses.

It'd be a swifter set of troubleshooting for the end user and requires way less diagnostic steps like having server for syslog data available at a client's site.

Gumba
10-02-2024 01:19 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
Replace Base - rfrantik@rfcinc.com - 06-05-2013, 02:32 AM
RE: Replace Base - Yealink Support - 06-05-2013, 04:29 PM
RE: Replace Base - rfrantik@rfcinc.com - 06-05-2013, 10:33 PM
RE: Replace Base - Yealink Support - 06-06-2013, 11:16 AM
RE: Replace Base - rfrantik@rfcinc.com - 06-06-2013, 09:46 PM
RE: Replace Base - Yealink Support - 06-08-2013, 11:00 AM
RE: Replace Base - keattto - 10-02-2024 01:19 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  W80 Base Teams SIP Gateway Ascano 0 2,283 03-06-2023 06:12 PM
Last Post: Ascano
  W56H with W52P Base dmvcomms 7 12,205 03-06-2023 04:39 PM
Last Post: poznaniak
  not able to reigster to the base Janpreet 0 3,448 02-24-2023 12:16 AM
Last Post: Janpreet
  internal call between two base stations fails janus 1 8,592 01-07-2021 07:20 PM
Last Post: complex1
  Can't de-register default base Nigutz 9 37,389 07-15-2019 09:11 PM
Last Post: GregoireG
  double base station proximity ipv6fill 2 11,535 03-21-2017 08:39 AM
Last Post: Kevin_Yealink
  New Handset Can't Register to Base SergioA 2 14,097 01-06-2017 06:20 PM
Last Post: SergioA
  Searching for Base aabramov 63 247,660 10-17-2016 10:43 AM
Last Post: Karl_Yealink
  Downgrading Base firmware to 25.73.0.27 from 25.73.0.40 bharat@metro 3 18,134 07-20-2016 08:53 PM
Last Post: complex1
  W52P Base default password under FW 26.73.0.11 ? voicewarellc 2 19,294 04-19-2016 07:21 AM
Last Post: VK2XXY

Forum Jump:


User(s) browsing this thread:

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication