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W52P No DTMF sound at IVR
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Posts: 2,684
Joined: Dec 2012
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Post: #6
RE: W52P No DTMF sound at IVR
Hi Barnabas,
1. This issue happened every time?
2. Could you check what's your handset version? You can check it through:
Status-System Status-More-Handset-Software
3. Could you provide PCAP trace, syslog(level 6) and config.bin file to us, so we can analyze?
Before you export the syslog, please set log level as 6, and reboot the phone, then click Start,and reproduce the issue, then click Stop,and export the trace, syslog, config,bin to us.
(About where to export these files, please refer to attached screenshot.)
These three files are very important for us, hope you can kindly understand.


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05-24-2013 04:58 PM
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Messages In This Thread
W52P No DTMF sound at IVR - Barnabas - 05-23-2013, 05:25 AM
RE: W52P No DTMF sound at IVR - Barnabas - 05-23-2013, 06:25 AM
RE: W52P No DTMF sound at IVR - Barnabas - 05-23-2013, 01:18 PM
RE: W52P No DTMF sound at IVR - Yealink Support - 05-24-2013 04:58 PM
RE: W52P No DTMF sound at IVR - Barnabas - 05-25-2013, 12:10 AM
RE: W52P No DTMF sound at IVR - Barnabas - 05-28-2013, 02:27 PM
RE: W52P No DTMF sound at IVR - Barnabas - 05-29-2013, 02:55 PM

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