WH62 stops working

[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020

Thread Rating:

0 Votes - 0 Average
1
2
3
4
5

Threaded Mode \| Linear Mode WH62 stops working
Author	Message

complex1 Offline

3CX Adv. Cert. Engineer

Posts: 1,448

Joined: Jan 2014

Reputation: 43

Post: #2

RE: WH62 stops working

(07-04-2023 04:09 PM)kevind Wrote: Hi All

We have a number of users across mulitple sites who have WH62 headsets connected to T5XW handsets. Both headset and telephone have latest firmware. Every now and again the headset will stop working no audio and you cant answer calls on the headset. The only way to get the headset working again is to re-boot the telephone. Based on this I suspect the issue is with the phone and not the headset. Yealink support (report a bug) havent been much help. Any one else seeing this and have a fix?

Thanks

Hi,

Are you experiencing these issues only with the headsets or also with the handsets?
If this is also the case with the handsets, I recommend disabling the SIP ALG function of the router.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.

07-04-2023 05:00 PM

« Next Oldest | Next Newest »

Messages In This Thread

WH62 stops working - kevind - 07-04-2023, 04:09 PM

RE: WH62 stops working - complex1 - 07-04-2023 05:00 PM

Possibly Related Threads...
Thread:		Author	Replies:	Views:	Last Post
	Recording to USB drive not working	ctsmetrony	4	2,707	11-02-2022 02:43 AM Last Post: ctsmetrony
	Headset Stops Working	awilson@intermaxteam.com	3	3,909	10-26-2022 04:25 PM Last Post: markvdheijden
	T54W with EXP 50 and WH62	stratos	2	3,782	10-14-2022 11:50 AM Last Post: Scottie
	T57W Enhanced Monitored Extension Not Working	bcramer	0	1,816	04-07-2022 02:03 AM Last Post: bcramer
	T56 BLF LED Stop Working, Reboot Fixes Issue	atrezza	0	2,648	09-21-2021 05:48 AM Last Post: atrezza
	T54S voicemail button not working when offhook	Josh@nexcomnetworks.com	0	2,973	01-13-2021 02:02 AM Last Post: Josh@nexcomnetworks.com
	Freepbx T54W with EXP50 - BLF stops working after FW 96.84.0.30	sentinelace	3	9,020	12-12-2020 11:19 AM Last Post: mulderlr
	proxy bypass list for T56A/CP960 (Teams) not working	thomas.hauff	0	3,271	10-05-2020 10:19 AM Last Post: thomas.hauff
	T58A Teams - Call Queues Stopped working	Pacxa	11	24,222	11-21-2019 08:31 AM Last Post: IDC
	Alert-Info Ringtone not working	tima	2	7,381	08-05-2019 08:46 PM Last Post: tima

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Log in