[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Issue with headsets, calls are spontaneously ended
Author Message
complex1 Offline
3CX Adv. Cert. Engineer

Posts: 1,448
Joined: Jan 2014
Reputation: 43
Post: #4
RE: Issue with headsets, calls are spontaneously ended
(06-15-2023 03:46 PM)sanderv85 Wrote:  
(06-14-2023 07:29 PM)complex1 Wrote:  
(06-14-2023 05:26 PM)sanderv85 Wrote:  Hello,

Some of my customers are having strange problems.
It seems that sometimes the phone/headset is automatically connecting.
This results in call that are abruptly ended of answered.
Also when nobody is touching the phone or headset it does this.

It happens with different combinations Yealink phones or headset brand.
For instance Yealink T46U/Plantronics W8220T/EHS40 or Yealink T46S/Jabra 920/EHS36.

I have tried updating the phones/headsets/ehs, replaced switches/routers etc.

Do other people experience the same strange problems and maybe have a solution?

Thanks in advance.

Kind regards Sander

Hi Sander,

Don't know a solution, but I like to suggest checking the power supply of the phone.
E.g., if you use PoE to power the phone(s), then try a standalone power supply instead.

Hello Frank,

Thanks for taking the time to reply.

I suspect it has something to do with power.
We do use poe switches to power the phones.

With one customer I tried using power adapters. I connected the power adapters of the phones and headsets to a new and separate power supply with surge protection. It helped a little bit, but did not completely solve the problem.

Any more ideas I can try?

Hi Sander,

What if... you just use the phone without the EHS/headset combination?
Is the issue solved then?

Kind regards,

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
06-15-2023 06:44 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
RE: Issue with headsets, calls are spontaneously ended - complex1 - 06-15-2023 06:44 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  W80DM and CUCM sip registration issue kozlov 1 544 11-15-2023 10:58 AM
Last Post: Alisha Kihn
Rainbow Issue with Attended Transfer TheKirbyGroup 0 253 10-31-2023 11:55 PM
Last Post: TheKirbyGroup
  WH67 (UC) Not Working for Outbound Calls Chepino96 0 373 10-04-2023 05:26 AM
Last Post: Chepino96
  Yealink T58W and Grandstream UCM6308 delayed audio on outgoing calls waltersjo 0 527 09-11-2023 10:56 PM
Last Post: waltersjo
  View call logs for dropped calls computersense 0 536 08-15-2023 11:26 AM
Last Post: computersense
  WH67 call forwarding issue in Teams iapbonn 0 792 06-19-2023 02:32 PM
Last Post: iapbonn
  Yealink CP900 issue with Win11 - Help QMarkIT 0 721 05-16-2023 01:45 PM
Last Post: QMarkIT
  Char set issue CID MicF1968 0 981 01-10-2023 03:29 AM
Last Post: MicF1968
  W78P wont receive calls dleather 1 1,362 12-22-2022 12:15 AM
Last Post: dleather
  From field user part incomplete on some outbound calls oliv 1 1,539 11-25-2022 06:14 PM
Last Post: oliv

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication