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Issue with headsets, calls are spontaneously ended
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complex1 Offline
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Post: #2
RE: Issue with headsets, calls are spontaneously ended
(06-14-2023 05:26 PM)sanderv85 Wrote:  Hello,

Some of my customers are having strange problems.
It seems that sometimes the phone/headset is automatically connecting.
This results in call that are abruptly ended of answered.
Also when nobody is touching the phone or headset it does this.

It happens with different combinations Yealink phones or headset brand.
For instance Yealink T46U/Plantronics W8220T/EHS40 or Yealink T46S/Jabra 920/EHS36.

I have tried updating the phones/headsets/ehs, replaced switches/routers etc.

Do other people experience the same strange problems and maybe have a solution?

Thanks in advance.

Kind regards Sander

Hi Sander,

Don't know a solution, but I like to suggest checking the power supply of the phone.
E.g., if you use PoE to power the phone(s), then try a standalone power supply instead.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
06-14-2023 07:29 PM
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RE: Issue with headsets, calls are spontaneously ended - complex1 - 06-14-2023 07:29 PM

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