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Transfer Issues
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jfigueroablc Offline
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Joined: Dec 2022
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Post: #1
Transfer Issues
Hi everyone! Newbie here, so my apologies if I'm in the wrong place. But our company uses T58s now for reception (we used T57s before) and we're noticing that when they transfer calls, it appears as though it's a call from the receptionist and not the original number that called. So all our staff sees on their phones is the receptionist calling. This wasn't an issue before, though, so we're lost as to why it's happening now. We've had a few hiccups where people answer super casually thinking it's the receptionist and not the caller that's being transferred. Big no no for us. Confused In layman's terms, does anyone know how we can fix that?
01-07-2023 04:47 AM
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Messages In This Thread
Transfer Issues - jfigueroablc - 01-07-2023 04:47 AM
RE: Transfer Issues - Abzorb - 01-10-2023, 04:38 AM
RE: Transfer Issues - jfigueroablc - 01-10-2023, 05:31 AM

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