WH62 - Huge audio issue - cracking sound

[jessiet]

(12-19-2022 08:55 AM)Scottie Wrote:  

(11-30-2022 12:35 AM)kmitgk Wrote:  Hello all,

I've huge issues with my WH62 headset. It's connected to my Yealink phone and PC. Every other time, whenever I try to call or use the PC sound, the audio quality is extremely bad, has a cracking sound and I'm unable to understand anything from the other side. The only solutions is to either switch from PC to phone or do a factory reset.

I'm at a point where I cannot use the headset anymore, since the issues is appearing not once in a while but multiple times a day now.

Anyone had the same issues? Is there even a solution to this or do I need to send back my headset?

Thanks

Yeah this issue I have with many headsets out in the field, seems like it's some kind of hardware problem, only thing that fix's it is a headset reset via the software. Then it will work fine for a while, it will happen again trust me.

Even rebooting the power to the base station when the issue is present doesn't resolve it, only the software reset function, I am wondering if when you use the software to re-set it does some kind of re-set on the actual wireless headset its self, which is where the problem might be.

Did you ever find a resolution to this issue?