WH62 - Huge audio issue - cracking sound

[kmitgk]

Hello all,

I've huge issues with my WH62 headset. It's connected to my Yealink phone and PC. Every other time, whenever I try to call or use the PC sound, the audio quality is extremely bad, has a cracking sound and I'm unable to understand anything from the other side. The only solutions is to either switch from PC to phone or do a factory reset.

I'm at a point where I cannot use the headset anymore, since the issues is appearing not once in a while but multiple times a day now.

Anyone had the same issues? Is there even a solution to this or do I need to send back my headset?

Thanks