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W56H with W52P Base
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complex1 Offline
3CX Adv. Cert. Engineer
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Post: #2
RE: W56H with W52P Base
(10-02-2022 02:36 AM)dmvcomms Wrote:  I am having a lot of trouble with the following:
Getting a W56H handset to work with a W52P base which has existing W52H handsets.

I have had this problem with 3 customers know with the previous two I have ended upgrading all hardware

Firmware for base is 25.81.0.60

Firmware for W52H handset is 26.81.0.50

When I register a new handset (W56H) the base station goes into a reboot cycle and the web gui is not accessible.

I have tried to enable PCAP and Fault logging and the handset then shows Data initializing and gets stuck. Base station is not accessible.

I have factory reset numerous times and attempted lots of troubleshooting.

Please help!

Hi,

Is the W56H handset accidentally running the 61.85.0.35 firmware?
See also: http://forum.yealink.com/forum/showthread.php?tid=46126

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
10-02-2022 03:12 AM
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Messages In This Thread
W56H with W52P Base - dmvcomms - 10-02-2022, 02:36 AM
RE: W56H with W52P Base - complex1 - 10-02-2022 03:12 AM
RE: W56H with W52P Base - dmvcomms - 10-02-2022, 04:13 AM
RE: W56H with W52P Base - dmvcomms - 10-02-2022, 06:57 AM
RE: W56H with W52P Base - complex1 - 10-02-2022, 05:09 PM
RE: W56H with W52P Base - poznaniak - 10-26-2022, 03:04 PM

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