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Teams A20 with CPT18 does not support WiFi6??
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chad.holmen@meetascent.com Offline
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Teams A20 with CPT18 does not support WiFi6??
Opened support ticket because my touch panel (CPT18) does not work with WiFi after upgrading APs to WiFi6. The A20 Soundbar connects fine, just not touch panel. I was told by support that the CPT18 doesn't support WiFi6 and to just use ethernet. I have no ethernet ran to conference room, have to use WiFi. Their suggestion is to downgrade WiFi......

Three questions/comments....
- I don't see WiFi6 listed as not supported anywhere, this should be posted somewhere with product so people know not to buy if you are using WiFi6 APs.
- I have WiFi4,5 devices connected on Infrastructure and working fine, this is the only device on my network that won't connect, period...
- A solution to just "downgrade WiFi" is not a solution.

I've been blown off by support. I do not appreciate this approach. I will be reaching out to my VAR for alternative products, but wanted to make sure everyone was aware of this limitation if they are considering your products.
08-08-2022 11:33 PM
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Teams A20 with CPT18 does not support WiFi6?? - chad.holmen@meetascent.com - 08-08-2022 11:33 PM

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