Group pickup!!!!! DOES NOT WORK!

[Bryan Nelson]

While I have not tried a pickup on a specific call group myself, I do know that I can use a Yealink phone to monitor a phone number and call pickup works on the number itself to retrieve calls that are still in the ringing state.

Much of this functionality depends more on the server side configuration than the phone attempting the pickup. All your phone does is send out the pickup code in front of the subscribed BLF as a dial. It is up to the server to properly process this request and return the correct call channel.

In the case of monitoring the phone number, the server setup is simpler, as we can simply retrieve the calling side channel associated with the phone number being dialed. When retrieving from a call group, you may be running into the issue of looking at multiple channels of ringing phones in the group, which complicates the pickup process.

Unfortunately, I am unfamiliar with 3cx, but I hope that my input can help give you something new to try out.

One thing to keep in mind with phone number pickups is the potential of overlapping calls, which in my case will result in only the most recent call being available for pickup.

Good luck!