[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Group pickup!!!!! DOES NOT WORK!
Author Message
Bryan Nelson Offline

Posts: 71
Joined: Feb 2013
Reputation: 0
Post: #2
RE: Group pickup!!!!! DOES NOT WORK!
While I have not tried a pickup on a specific call group myself, I do know that I can use a Yealink phone to monitor a phone number and call pickup works on the number itself to retrieve calls that are still in the ringing state.

Much of this functionality depends more on the server side configuration than the phone attempting the pickup. All your phone does is send out the pickup code in front of the subscribed BLF as a dial. It is up to the server to properly process this request and return the correct call channel.

In the case of monitoring the phone number, the server setup is simpler, as we can simply retrieve the calling side channel associated with the phone number being dialed. When retrieving from a call group, you may be running into the issue of looking at multiple channels of ringing phones in the group, which complicates the pickup process.

Unfortunately, I am unfamiliar with 3cx, but I hope that my input can help give you something new to try out.

One thing to keep in mind with phone number pickups is the potential of overlapping calls, which in my case will result in only the most recent call being available for pickup.

Good luck!
09-11-2015 06:12 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
RE: Group pickup!!!!! DOES NOT WORK! - Bryan Nelson - 09-11-2015 06:12 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Correct password don't work anymore Flying8882 7 3,464 Today 03:47 PM
Last Post: mariahcarey
  Could Someone Give me advice on Yealink phone setup for remote work? rich20509 0 367 04-15-2024 01:26 PM
Last Post: rich20509
  MP54 Handset - Auto Dial on handset pickup/Off Hook TheGarrison 5 7,774 09-16-2022 03:04 AM
Last Post: imgibason
  Wifi Password Tip/Bug - Zero (0) Does Not Work joe1st 1 7,393 05-08-2020 09:54 AM
Last Post: complex1
  Cannot get NTP to work Prodigy Mexico alegonzav 6 12,802 12-05-2019 08:22 PM
Last Post: complex1
  BLF stop to work after undefined time on SIP-T29G econnet 1 6,804 06-30-2019 03:33 AM
Last Post: Jensen_Yealink
  Caller ID lost after Group Pickup 3CX 3CX_VERSION12 19 73,481 06-22-2019 07:20 AM
Last Post: Vance
  Group Listen Set up Nraphan 0 3,772 02-06-2019 05:55 PM
Last Post: Nraphan
  Will the WiFI dongle work here? SimpleCom 3 8,517 02-01-2019 01:26 PM
Last Post: jolouis
  BUG - inbound hold/unhold/hangup not work via remote control for some accounts nSolvePaul 2 8,130 11-02-2018 03:10 PM
Last Post: nSolvePaul

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication