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Group pickup!!!!! DOES NOT WORK!
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thatguycraig Offline
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Posts: 4
Joined: Aug 2015
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Post: #1
Group pickup!!!!! DOES NOT WORK!
Banging my head against the wall here

I've read many different threads both here, and on 3cx forum in regards to group pickup - so before anyone points me to an existing thread - chances are I've read it and tried it

So my scenario, in real world terms.
Voipfone trunk is configured, as a trial, to ring our East Anglia depot.
  • client calls east anglia number
  • number is directed to call queue / ring group
  • member of the group is not as their desk
  • another member of staff wants to pick the call up and deal with the enquiry
  • tried using a BLF configured to *20* - does not work
  • tried using a BLF configured to *20*71501 (ring group extension) - does not work
  • tried using a BLF configured to *20*81501 (call queue extension) - does not work
  • tried setting webpage-features-call pickup-group pickup, code *20* - does not work!!!!

*20* works perfectly well when someone is ringing a personal extension number. E.g. - Jon calls me, Craig on 10101. I am not as my desk, so Jim dials *20*, *20*10101, or used the BLF. The call is picked up, hey presto it works

I need to be able to pick up a call from a queue or group

I hope this makes sense, as my posts so far have fallen on deaf ears.

Thanks
09-03-2015 03:51 PM
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Group pickup!!!!! DOES NOT WORK! - thatguycraig - 09-03-2015 03:51 PM

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