Group pickup!!!!! DOES NOT WORK!

[thatguycraig]

Banging my head against the wall here

I've read many different threads both here, and on 3cx forum in regards to group pickup - so before anyone points me to an existing thread - chances are I've read it and tried it

So my scenario, in real world terms.
Voipfone trunk is configured, as a trial, to ring our East Anglia depot.

• client calls east anglia number
• number is directed to call queue / ring group
• member of the group is not as their desk
• another member of staff wants to pick the call up and deal with the enquiry
• tried using a BLF configured to *20* - does not work
• tried using a BLF configured to *20*71501 (ring group extension) - does not work
• tried using a BLF configured to *20*81501 (call queue extension) - does not work
• tried setting webpage-features-call pickup-group pickup, code *20* - does not work!!!!
  

*20* works perfectly well when someone is ringing a personal extension number. E.g. - Jon calls me, Craig on 10101. I am not as my desk, so Jim dials *20*, *20*10101, or used the BLF. The call is picked up, hey presto it works

I need to be able to pick up a call from a queue or group

I hope this makes sense, as my posts so far have fallen on deaf ears.

Thanks