T58W PRO isssues

[complex1]

(07-13-2022 05:34 PM)stéphane Wrote:  

(07-12-2022 10:37 PM)complex1 Wrote:  

(07-12-2022 05:55 PM)stéphane Wrote:  Hi, ive been installing 10x T58W pro's but i have a few strange issues;

* Running technical support firmware now (150.86.0.32 ) but have the same issues on the latest supported firmware ( 150.86.188.2 ).

- when receiving an incoming call , the NAME ID (LDAP) only displays AFTER picking up that call, not when ringing..
- And after a few seconds, the display becomes black with an icon that video is not possible so we can't see CALLER ID and number anymore..

Someone can help me ?

Hi,

150.86.188.2 is Dutch customize firmware from Yealink distributor Lydis.
Have you contacted them regarding this issue?
https://www.lydis.nl/klantenservice

Yes, they said i had to try technical firmware but same issue and they don't know any solution.

Hi,

If they don't know a solution, then I suggest raising a ticket at the helpdesk:
https://ticket.yealink.com/