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Phones crash using VM
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Yisroel_MongoTEL Offline
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Posts: 275
Joined: Jul 2017
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Post: #2
RE: Phones crash using VM
(03-29-2022 03:25 AM)Impress1 Wrote:  YeaStar support claims the PBX cannot reboot phones. I think it can.

Technically the PBX can resync/reboot a phone, but it's unlikely they're doing it just because you're listening/using VM.

More likely is that something in their signaling crashes the phone (which might be either the PBX sending something malformed to update the VM indicator count, or a bug in Yealink not being able to handle a normal signaling of that type.) I think a first step would be to collect the logs and Diagnostic Files while reproducing the issue (see how to https://support.yealink.com/en/portal/kn...b843eb445) and maybe in there you'd be able to point as to what specifically is causing it.
03-29-2022 09:54 PM
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Messages In This Thread
Phones crash using VM - Impress1 - 03-29-2022, 03:25 AM
RE: Phones crash using VM - Yisroel_MongoTEL - 03-29-2022 09:54 PM

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