Paging to the phone coming through while on DND

[ahcomput_Support]

(03-25-2022 02:58 AM)complex1 Wrote:  

(03-25-2022 01:13 AM)ahcomput_Support Wrote:  Using Yelaink T46S phones with ver 16 of 3CX and the phone firmware is showing 66.86.0.5.

When a user has Yealink set to Do Not Disturb, the pages / intercom to that phone extension is still coming through while in DND. Is there anyway to prevent these pages from coming through?

Thanks for any help or guidance.

Hi,

Please check in 3CX, if the phone extension is in DND too, when the user activates the DND mode of his phone.
Please consider upgrading 3CX to v18 Update 3 to avoid this kind of issues.

Are you referring to the 3cx web client? In the web client, the extension reports it's in DND.
Are you confirming v18 Update 3 doesn't have this issue?
To clarify, calls to the phone w/ DND on don't ring through. Intercoms to the phone w/ DND on come through. Customer wants to prevent any call or intercom from coming through while in DND