[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
WH67 firmware update failed and bricked my headset!
Author Message
markvdheijden Offline
Junior Member
**

Posts: 33
Joined: Jan 2021
Reputation: 2
Post: #2
RE: WH67 firmware update failed and bricked my headset!
(03-12-2022 12:48 PM)dbeiser Wrote:  I cannot get support to respond, I've opened two tickets and I'm about to return this headset.

I plugged it in, the speakerphone worked just fine. The headset didn't but I attributed it to a low battery.

I installed the Yealink USB Connect and it immediately prompt for a firmware update. I clicked on install, it ran, failed and the display just keeps displaying firmware update, do not power down. This went on over night.

I unplugged it, plugged it back in and it give me the same message.

Is there a firmware recovery process?

Thanks,

Hi,

You can use the following:

If the update fails, Yealink USB Connect will prompt the device is currently in recovery mode. Download the corresponding firmware package from the technical support website and then manually update thefirmware. If Yealink USB Connect does not prompt you to manually upgrade the firmware:

For WH66/WH67: unplug and plug the power adapter five times. The base enters the recovery mode after the startup.
03-21-2022 03:51 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
RE: WH67 firmware update failed and bricked my headset! - markvdheijden - 03-21-2022 03:51 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T46U Firmware jfields 0 875 09-05-2024 10:56 AM
Last Post: jfields
  T48U Firmware v. 10.86.188.7 3dfx 2 1,880 06-27-2024 09:28 PM
Last Post: 3dfx
  Old Firmware Brian Bence 1 2,008 06-21-2024 09:06 PM
Last Post: Chris708
  MP52 firmware update failure jbainbridge 1 1,457 06-03-2024 05:06 PM
Last Post: jbainbridge
  Firmware update problem T23G and T27G rlopeznesic 1 1,610 06-01-2024 04:42 PM
Last Post: complex1
  How do I request a SIP licence (to "downgrade" from SFB firmware)? jaimet2 4 3,230 04-16-2024 11:17 PM
Last Post: complex1
  MP4 Recovery Firmware simone 1 2,111 03-22-2024 02:37 PM
Last Post: stevediaz
  Help for update Yealink MP54 BilouParis 2 5,687 03-14-2024 02:01 AM
Last Post: mjuliano
Music WHB620 DECT Headset CleddauComms 2 3,377 01-19-2024 08:31 PM
Last Post: complex1
  VP59 Firmware Invalid ROM - 95.15.0.136 mcaplan 0 1,847 12-27-2023 02:42 PM
Last Post: mcaplan

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication