T53W Unable to set Multicast Listening parameters

[complex1]

(02-23-2022 03:50 AM)atlasvending@gmail.com Wrote:  

(02-23-2022 02:46 AM)complex1 Wrote:  

(02-23-2022 01:40 AM)atlasvending@gmail.com Wrote:  I have 8 new T53W phones.
Firmware: 96.86.0.56

I am unable to set any parameters for Multicast Listening via Web UI.
Going to Directory>Multicast IP, I am supposed to see:


But instead I have this:

Hi,

Screenshot 1 is shown when you log in as an administrator, screenshot 2 is shown when you log in as a user.

Now that makes perfect sense.
Can you give me the admin creds?
Verizon did not know of any.

By default, the username/password for the admin is: admin/admin and for the user: user/user
But because the device is provided by Verizon, the admin password will be different, I think.
What you can try is to reset the device to factory settings. But keep in mind that all settings will be reset, including passwords.