WH63 - voice quality poor, sounds like radio

[DFT Communications_Support]

(01-07-2022 10:41 PM)ability_cn Wrote:  Hello

I've got a WH63 on fw 104.431.0.30.

I've tried this on a T54W and a T42S and have the same problem.

This problem does not exist for the WH62.

This problem does not exist when Im using the microphone for windows app/teamas or 3CX Softphone with the wh63

However, If i make a call using the Yealink handset (with the wh63) then my audio sounds awful. The only way I can describe the sound is when someones talking through an old radio that has a little bit of static. Incoming sound is fine.

Factory reset from the app fixed this for me!