[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
MP50 stuck after call transfer
Author Message
complex1 Offline
3CX Adv. Cert. Engineer

Posts: 1,533
Joined: Jan 2014
Reputation: 45
Post: #2
RE: MP50 stuck after call transfer
(12-07-2021 04:43 AM)af@benenden.school Wrote:  Hi,

The MP50s appear to have an issue where they get stuck after transferring a call.

To repro:
1. Answer a call with the MP50
2. Transfer the call and wait for the transfer to complete and the call end
3. Try to answer another incoming call with the MP50

1. The call fails to pickup, and the caller gets sent to voicemail
2. The MP50 screen still shows the first call as ongoing and cannot be ended
3. The MP50 returns to normal after the second failed call

1. Reboot the phone after transferring a call
2. Answer calls using the Teams client and then pickup the handset

This does not appear to affect "consult and transfer". Teams is on the latest version, and we've tested the MP50s straight out of the box and on the latest firmware 131.410.0.55. These have also been tested on different computers, although sometimes the symptoms change ultimately the phone gets stuck after the transfer.

One of the purposes of buying these phones is so they can be used on the reception desk with Teams, so the ability to reliably transfer calls is critical. They're

We have bought around 40 of these devices, please can anyone help?

Kind Regards,


For this, the best you can do is to submit a support ticket at Yealink.

Kind regards,

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
12-07-2021 03:57 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
RE: MP50 stuck after call transfer - complex1 - 12-07-2021 03:57 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  MP56 Auto Answer Teams Call perryhill@polk-county.net 0 203 06-03-2024 09:37 PM
Last Post: perryhill@polk-county.net
  MP50 no audio on Bluetooth headset Tekguy125 0 625 04-04-2024 05:35 AM
Last Post: Tekguy125
  MP50 working in Citrix chinacat 1 5,355 08-15-2023 03:13 AM
Last Post: ameyer22
  MP50 ends call in some phone trees TRK45 0 1,421 05-10-2023 12:19 AM
Last Post: TRK45
  W60B - LDAP - Missing names in call history Scherm 0 1,452 03-07-2023 02:06 AM
Last Post: Scherm
  MP56 - MS Teams Call Queue name not showing grahamhosking 1 3,951 03-03-2023 05:59 AM
Last Post: MSinclair@bunker.technology
  MP50 - Unable to use pound (#) key during a phone call Alexandre Cottinet 0 2,402 02-14-2023 10:28 PM
Last Post: Alexandre Cottinet
  MP50 Phone: Won't hang-up microdaft 4 11,104 02-11-2023 02:38 PM
Last Post: twaldron
  MP50 Custom Image marknelson@cranberry.co.uk 0 1,957 11-04-2022 12:08 AM
Last Post: marknelson@cranberry.co.uk
  MP56 phones crashing whilst consult/transfer Teams calls mjuliano 1 3,611 09-27-2022 11:26 PM
Last Post: guillaume.novo

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication