[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
MP50 stuck after call transfer
Author Message
af@benenden.school Offline
Junior Member
**

Posts: 3
Joined: Mar 2021
Reputation: 0
Post: #1
Brick MP50 stuck after call transfer
Hi,

The MP50s appear to have an issue where they get stuck after transferring a call.

To repro:
1. Answer a call with the MP50
2. Transfer the call and wait for the transfer to complete and the call end
3. Try to answer another incoming call with the MP50

Symptoms:
1. The call fails to pickup, and the caller gets sent to voicemail
2. The MP50 screen still shows the first call as ongoing and cannot be ended
3. The MP50 returns to normal after the second failed call

Workarounds:
1. Reboot the phone after transferring a call
2. Answer calls using the Teams client and then pickup the handset

This does not appear to affect "consult and transfer". Teams is on the latest version, and we've tested the MP50s straight out of the box and on the latest firmware 131.410.0.55. These have also been tested on different computers, although sometimes the symptoms change ultimately the phone gets stuck after the transfer.

One of the purposes of buying these phones is so they can be used on the reception desk with Teams, so the ability to reliably transfer calls is critical. They're

We have bought around 40 of these devices, please can anyone help?

Kind Regards,
Andrew
12-07-2021 04:43 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
MP50 stuck after call transfer - af@benenden.school - 12-07-2021 04:43 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  MP50 Custom Image marknelson@cranberry.co.uk 0 187 11-04-2022 12:08 AM
Last Post: marknelson@cranberry.co.uk
  MP56 phones crashing whilst consult/transfer Teams calls mjuliano 1 831 09-27-2022 11:26 PM
Last Post: guillaume.novo
  MP50 Phone: Won't hang-up microdaft 3 5,266 06-18-2022 01:01 AM
Last Post: bwarpinski
  MP50 won't initiate a call on a Mac (Big Sur) computer? microdaft 2 4,419 05-31-2022 01:54 AM
Last Post: Christianpoulton
  MP56 - MS Teams Call Queue name not showing grahamhosking 0 1,066 04-19-2022 09:54 PM
Last Post: grahamhosking
  Cannot disable audible Park notifications during active call livehappy42 3 3,342 11-13-2021 09:11 AM
Last Post: livehappy42
  T57W Call Park Alert bcramer 1 3,909 10-29-2021 05:33 AM
Last Post: livehappy42
Sad T22P No Sound on Call Pick Up oaltinsoy853 1 3,149 10-19-2021 07:22 PM
Last Post: complex1
  MP50 Transfer Calls? pbregistrations@yourprofitbuilders.com 1 5,652 09-08-2021 02:48 AM
Last Post: microdaft
  T58 Call Park and Transfer Problems user42491 1 3,387 08-03-2021 09:24 PM
Last Post: complex1

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication