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Transfer to Broadworks Network Directory Contacts - screen timeout issue
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livehappy42 Offline
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Posts: 5
Joined: Apr 2021
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Post: #1
Bug Transfer to Broadworks Network Directory Contacts - screen timeout issue
I am seeing issues in a particular Transfer condition.
Phones are T4x and T5x (as tested)
Running v86 FW
Broadworks Broadsoft

During an active call, user wishes to transfer to a Network directory contact (Enterprise or Group)

Transfer > Directory (scroll thru directory)

The issue is that after 1-4 seconds the phone will revert from the directory back to the dialpad. This happens even if a user keeps their finger on the screen while scrolling. User does not have enough opportunity to find the contact they are looking for; this happens even when there are only ~20 contacts in the group/enterprise.

I have set the following in the config, with no effect:

Are there any other config parameters relating to the BW phonebook that would configure a timeout when attempting to transfer to a Directory contact?

*** Update- this seems to affect only touchscreen models in my testing (T48S/T57W) and did not affect T46S with those lovely physical buttons (all test phones still running v86)
(This post was last modified: 10-28-2021 02:48 AM by livehappy42.)
10-27-2021 07:58 AM
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Transfer to Broadworks Network Directory Contacts - screen timeout issue - livehappy42 - 10-27-2021 07:58 AM

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