WH62 high latency audio delay

[jessiet]

(06-28-2022 02:54 AM)steg Wrote:  

(03-03-2022 03:32 AM)CarlistRieekan Wrote:  

(02-26-2022 06:09 AM)steg Wrote:  

(12-01-2021 01:46 AM)Oxygen Wrote:  

(11-24-2021 04:19 AM)Dale Erickson Wrote:  [quote='telespex' pid='71373' dateline='1631553027']
Yes, I installed Yealink USB Connect and downloaded latest version 104.430.0.15 (8/29/2021). It was installed on the base successfully them was install on the headset. I rebooted the base and verified that I have the latest version.

There is still that annoying delay. But he worst thing is that when you answer a call it takes a few seconds for the caller to hear you. So if you say "hello" the caller doesn't hear that and may assume nobody is there.

_J

We just got a brand new WH62 to plug into our Yealink T57w set at our reception station, just last week.
Same problem as you have described. Our receptionist has stopped useing it and finds it useless.

Hope to find a solution soon very disapointing.

Try changing on the handset - features\audio\Ringer device for headset to "use headset and speaker"

This resolved the issue for me

No, in my case the problem is still there.

No update available to fix this.

I even sometimes have a bug where the headphones do not receive or transmit any audio (on 2 different headphones). I have to unplug the power supply from the helmet for a return to function.

The product seems good, but there are still software fixes to be produced for it at Yealink.

Then here Yealink does not seem to want to respond to their client..

I have noticed on a few setups the loss of audio as well. Seems random and can't figure out how to fix. Any help?

I am seeing the same issues with 30+ of these headsets all on the current firmware. They are very unreliable.