WH62 high latency audio delay

[markvdheijden]

(08-20-2021 03:27 PM)mhoekstratelpa Wrote:  Hi,

Since I got my DECT Wireless Headset WH62 (firmware 104.420.0.35), there's a huge audio delay when connected to my Yealink T41S (firmware 66.86.0.15) and computer.

I think it's a delay from the audio sent from the base to the headset. I also tested this by pressing the buttons on the phone. The beeping sound of the button reaches my ears more then half a second later.

Within an active conversation I switch from headset to speaker and in speaker mode there's no noticeable delay, but when I switch back again the delay is very noticeable again.

The delay is so bad, that my conversations are very awkward, because the other side thinks I respond really late.

I have reset the headset (with Yealink USB connect, newest version), I have reset the phone, but nothing get's rid of the delay.

I have filmed a short clip of the problem, but I can't upload it here on the forum.

Does anyone have this problem and does anyone know what I can do about it?

Have you tried to install the latest version for the WH6x and USB Connect wich are released on 30-08-2021?

https://support.yealink.com/en/portal/do...1580dca0a2