[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T58 Call Park and Transfer Problems
Author Message
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,174
Joined: Jan 2014
Reputation: 34
Post: #2
RE: T58 Call Park and Transfer Problems
(08-03-2021 09:11 PM)user42491 Wrote:  Hi, we have been updated to the latest firmware on our T58 phones and having some problems with call parking and transferring calls.

Call Park:
We have the park orbits set up on the sidecar. These used to work fine - you could press the button to put the call on park (and the phone would say "call parked"), people at another phone could press the button to pick it up. Simple.

But now if you try to park with the sidecar buttons, you get no response from the phone when you do it. The button lights up red but if you try to pick it up with the same button it says "no callee". The only way to retrieve the call is to either manually type in the extension for the park (801, 802) or with the touch screen buttons that we had to configure to put park 1 and 2 on it to make it useable for now (we can't fit all 4 because we need to have pickup, xvm, and our hold lines).

Transfering:
We used to just transfer a call by hitting the transfer button on the touch screen and then hitting the extension button for that person and it would send the call and the screen would say something like "call transferred".

Now, when you try to do that, the person's extension rings back to you. If you hang up, the call MAYBE gets transferred or more often than not just stays on your hold line.

Please help!!! Huh

Hi,

Don't know if this will help, but if Call Park and Transfer were working fine with the previous firmware and after the upgrade gives issues, then I recommend to reset the phone to factory default, re-provisioning it and try again.

Hope this will help.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
08-03-2021 09:24 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
RE: T58 Call Park and Transfer Problems - complex1 - 08-03-2021 09:24 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  MP50 won't initiate a call on a Mac (Big Sur) computer? microdaft 1 637 11-21-2021 07:17 PM
Last Post: georgedendle
  Cannot disable audible Park notifications during active call livehappy42 3 379 11-13-2021 09:11 AM
Last Post: livehappy42
  T57W Call Park Alert bcramer 1 1,759 10-29-2021 05:33 AM
Last Post: livehappy42
Sad T22P No Sound on Call Pick Up oaltinsoy853 1 483 10-19-2021 07:22 PM
Last Post: complex1
  MP50 Transfer Calls? pbregistrations@yourprofitbuilders.com 1 3,279 09-08-2021 02:48 AM
Last Post: microdaft
  [SOLVED] T41S and T41P problems with backlight jeroentjed 11 9,443 02-06-2021 06:21 PM
Last Post: complex1
  T58A SCA Shared Call Appearance with Call Manager cm_y 1 3,823 11-15-2019 09:42 AM
Last Post: Jacky_Yealink
  T29G can't hang up call unless end call is pressed Bizfon 1 3,956 11-14-2019 07:51 AM
Last Post: Paz_Yealink
  T29 Park reminder brandywine 4 8,306 08-20-2019 05:20 AM
Last Post: kapetrosyan
  BLF and Call Park on T29G pureit 0 2,967 04-02-2019 01:36 AM
Last Post: pureit

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication