[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
No Yeaklink support? Ticket pages broken
Author Message
ColinIsHere Offline
Junior Member

Posts: 7
Joined: Apr 2021
Reputation: 0
Post: #1
No Yeaklink support? Ticket pages broken
Is this the only way to get support for Yeaklink phones? The email address support@yeaklink.com generates an autoresponse that the email address is not monitored and to use the ticket page for support https://ticket.yealink.com. They also give a link to create an account. However, even after creating that account and trying to access the support page, I still just get a 403 access forbidden error every time. How can a company charge hundreds of dollars per phone and then not provide support to its customers? This seems like just inconceivably horrible support. Or am I missing something and doing something wrong?

Here's the auto-response email I received with links and instructions that don't work:

Dear Yealink customer,

Please kindly notice this support mailbox is no longer in service for technical issues, from now on this mailbox is for ticket status checking only.

Please raise your issue or question in our professional ticket system (https://ticket.yealink.com) to get a quick response.

How to Get Your Ticket Account?
•Please follow this guide http://support.yealink.com/faq/faqInfo?id=678 to register your ticket account.
•Any problem on registration please contact support@yealink.com
How to use Yealink Ticket System?
• Please follow Yealink Ticket Quick Guide: http://support.yealink.com/faq/faqInfo?id=703

Enjoy Yealink Ticket Service!

Best Regards,
Yealink Support Team
06-12-2021 02:36 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
No Yeaklink support? Ticket pages broken - ColinIsHere - 06-12-2021 02:36 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Disappointed with warranty support cdnNick 6 10,375 11-05-2021 11:11 PM
Last Post: Yisroel_MongoTEL
  Phones no longer support Let Encrypt johnbeaumont 19 18,763 10-14-2021 05:32 PM
Last Post: yealink@vespino.nl
  Broken Certificate CAVoIPGirl 2 4,130 07-27-2021 01:19 AM
Last Post: CAVoIPGirl
  Ticket portal down aschildmeyerstratus 5 6,994 06-12-2021 04:23 AM
Last Post: Yisroel_MongoTEL
  Yealink Support Trouble Tickets bcramer 1 3,907 06-12-2021 02:31 AM
Last Post: ColinIsHere
  SNMP Support TandyUK Servers_Support 3 10,676 07-08-2020 01:35 PM
Last Post: Megachip
  support.yealink.com is incredibly slow helios.comms 2 6,353 03-03-2020 01:13 PM
Last Post: helios.comms
  Support Tickets - Anyone? idnt 1 4,171 11-14-2019 12:06 PM
Last Post: Baron_Yealink
  Softphone XML-Browser Support justingoldberg 6 14,437 08-15-2019 02:52 PM
Last Post: justingoldberg
Question V84 Firmware Model Support Eden 0 3,497 11-14-2018 02:41 PM
Last Post: Eden

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication