T54W shows voicemails when there are none.

[complex1]

(06-02-2021 11:37 PM)LG Wrote:  Hi we have one T54W that shows 1 new voicemail when there is none.
Calling into voicemail says there is no new voicemails, notification on top of screen still shows 1 voicemail and popup shows 1 new voicemail as well.
Phone is on Firmware version 96.86.0.15

What can I do to fix this?

Hi,

Any (voicemail) notifications are usually sent by a PBX or VoIP provider to the phone.
If there is no VM and the phone say there is, then or reset the PBX or contact your VoIP provider, or try first reset the phone to factory default.

Hope this will help.