[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
W60B and W54H can't handle simultaneous calls... Need help
Author Message
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,543
Joined: Jan 2014
Reputation: 48
Post: #2
RE: W60B and W54H can't handle simultaneous calls... Need help
(04-19-2021 11:27 PM)BobbyfromParis Wrote:  Hello,

I set up Yealink W60B and 4 W56H handset with Aircall (VoIP provider) and everything works like a charm, EXCEPT the fact that when an other call is made while one is currently going on, the other handset are not ringing.

Ex : Customer A calls -> All 4 handsets ring, one of them take the call.

Then, while customer A is on the phone, customer B is calling. There is a ring tone for him, like if it was ringing for real on the other side, but unfortunately, everything stays quiet, not a single handset is ringing.

If I end the call with customer A while customer B is still hanging ringing, then all the handset start ringing again. It's the very last step to get my solution working like a charm :-)

Anyone can help ?

Hi Bobby,

Let me guess... you have setup the W60P with only one SIP account and the 4 handsets are connected with that account.
Yes? Then this will not work.
If you want the handsets to ring on an incoming call, then each handset must have it's own account.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
04-20-2021 01:34 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
RE: W60B and W54H can't handle simultaneous calls... Need help - complex1 - 04-20-2021 01:34 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  how to register a T58W with DD10K to a W60B? schogol 6 3,481 04-16-2024 09:54 PM
Last Post: schogol
  [W70B Basis + W73H Handset] 2nd line for foreign country calls der.ronny@gmx.net 1 1,651 03-20-2024 09:34 PM
Last Post: complex1
  How to enable web server/ GUI on W60B and W70B after provisioning has disabled it. jhofford 2 4,633 09-12-2023 08:42 PM
Last Post: jhofford
  Problems setting up W60B and interface issues Ness 4 8,202 03-30-2023 05:24 PM
Last Post: Ness
  Auto Provision firmware on W60B base station hospitale 6 8,769 02-15-2023 05:54 PM
Last Post: hospitale
  recovery mode W60B files Aleskey 3 7,046 02-14-2023 01:42 AM
Last Post: 88fingerslukee
  W60B Constantly Restarts When W73H Is Connected. nolto 0 2,425 02-07-2023 12:15 AM
Last Post: nolto
  W60B factory reset and default login carsey 3 10,595 02-01-2023 02:52 AM
Last Post: complex1
  W60B remove intercom when transfert MYCOMPUTING 2 3,793 12-08-2022 12:17 AM
Last Post: complex1
  W60B base With 56H ( incomming calls, no ringing when charging ) stéphane 3 10,535 12-01-2022 03:15 AM
Last Post: therring

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication