yealink w53h can't hear caller

[daler86]

Hi,

1. Is the W60B on the same LAN as the PBX is?
Yes, they are in the same LAN.

2. Is the W60B provisioned or is it setup manually?
I configure manually W60B, added sip account and ip-address. Update firmware to 77.85.0.25, Handset to 88.83.0.90

3. Can you hear the other party when you initiate the call?
NO, I can't hear callers, but they hear me.

4. Is the issue always there, thus with incoming external calls?
This problem only with w60p, other brands sip-phone working well.

I think the problem, not in LAN, when to put the same ip-address and sip-account in the windows sip-app, I can hear the caller and he hears me.