yealink w53h can't hear caller

[complex1]

(03-11-2021 09:20 PM)daler86 Wrote:  Hi!

We use FreePBX in our company. All functions work well. New Yealink w60p equipment purchased. I have configured Base w60p by default, it works well for internal calls. But for external calls, I can't hear caller.

I update the firmware in Equipment, change the audio codec not help

This problem is only from new Yealink devices, other phones work fine.

For example

I install sip phone in windows and use phones ip-address and number work perfectly.

What did I miss?

Hi,

1. Is the W60B on the same LAN as the PBX is?
2. Is the W60B provisioned or is it setup manually?
3. Can you hear the other party when you initiate the call?
4. Is the issue always there, thus with incoming external calls?