[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

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Second registered SIP account disabled
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complex1 Offline
3CX Adv. Cert. Engineer

Posts: 1,490
Joined: Jan 2014
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Post: #2
RE: Second registered SIP account disabled
(03-03-2021 08:57 PM)YannVDC Wrote:  Hello

I do have a Yealink W60B at home and want to use with 2 SIP Accounts. As I moved from Austria to Switzerland, I have 2 local numbers.

I have had this for years, until now with a Gigaset-Telephone, it broke a couple of weeks ago, so I had to replace it with the Yealink.

So, I have both accounts registered (both are from the same provider), as I can see it both successfully.

In the WebUI, both have the status "Registered". On the provider's website I can see that both Accounts are active, the configuration tells me, that a Yealink-phone is connected.

I do also see both accounts on the Handset, but only with account number 1 I can make and receive phone calls. in the list of the 2 lines/accounts, the second one has a red telephone receiver with prohibition sign.

What does that mean?

Best regards


Do I understand well... you have/use one W60B base and one handset?
With the handset you can make and receive calls with only one account?

Log-in to the base, goto Account > Number Assignment > Incoming and Outgoing Lines and connect your handset with both accounts.

The handset will ring when account 1 or 2 receive a call, and when you want to make a call you can select on the handset which account (1 or 2) you want to use.

Hope this will help.

Kind regards,

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
03-04-2021 12:15 AM
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RE: Second registered SIP account disabled - complex1 - 03-04-2021 12:15 AM

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