[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
internal call between two base stations fails
Author Message
complex1 Offline
3CX Adv. Cert. Engineer

Posts: 1,452
Joined: Jan 2014
Reputation: 43
Post: #2
RE: internal call between two base stations fails
(01-06-2021 11:53 PM)janus Wrote:  An office in our building is just out of range of the 1st base station and a connected yealink dect repeater. We have added a 2nd W52P base station in that office connected to the same LAN. Outgoing and incoming calls on the only outside number are working OK. Each handset has same sequence number and same name on both base stations. Internal calls when handsets are connected to the same base are working OK (i.e. not set to 'best base').

Internal calls between a handset connected to Base 1 and a handset connected to base 2 can not be established. The handset shows "calling" for a long time, the 2nd handset does not react / respond. Then the calling handset shows "other handset engaged" (or something similar).

What can we do to make internal calls work in this setup? Is the repeater the problem? (I know that ECO mode should not be active)

Base 1 has FW Base 2 has FW 25.50.020 and all handsets have FW



Before proceeding, my first hunch is to update the firmware of all devices to the same and latest version, then reset all devices to factory default, re-provision and retest. ( /

Hope this will help.

Kind regards,

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
01-07-2021 07:20 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
RE: internal call between two base stations fails - complex1 - 01-07-2021 07:20 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  W80 Base Teams SIP Gateway Ascano 0 941 03-06-2023 06:12 PM
Last Post: Ascano
  W56H with W52P Base dmvcomms 7 5,834 03-06-2023 04:39 PM
Last Post: poznaniak
  not able to reigster to the base Janpreet 0 1,149 02-24-2023 12:16 AM
Last Post: Janpreet
  Slow to ring on incoming call rodcrux 1 7,271 01-25-2021 07:10 PM
Last Post: complex1
  Is there no call history in web management panel in W52P? poznaniak 1 7,311 08-10-2020 12:49 PM
Last Post: complex1
  Can't de-register default base Nigutz 9 31,747 07-15-2019 09:11 PM
Last Post: GregoireG
  Anon.Call Rejection, cannot disable DJ_HiP 4 14,819 09-03-2018 03:01 AM
Last Post: DJ_HiP
  call forward not working michael.gath 2 13,328 09-03-2018 02:09 AM
Last Post: okulhealth
  Incoming call ringing on another accounts phone Playboater 0 4,611 05-26-2018 09:38 PM
Last Post: Playboater
  How to blacklist incoming call number? Michaelawertyuiol 12 29,693 01-11-2018 08:17 AM
Last Post: Aishion_Yealink

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication