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W60B Handset Intercom
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,300
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Post: #2
RE: W60B Handset Intercom
(11-30-2020 09:25 PM)meeks726 Wrote:  Hello,

The Intercom feature to "All Handsets" doesn't seem to be working.
All handsets have "Auto Intercom" enabled and as well as the "Auto Pickup."
It seems like everything we try to do an Intercom to "All Handsets," all handsets would light up and beep once, and only ONE handset picks up all the time. The handset that would usually auto-pickup the Intercom is random.

We have tried restarting all handsets as well as the base.
We have 7 total handsets and are running on firmware version 77.83.0.65.

Does anyone know a solution for this?

Thanks

Hi,

Intercom calls to multiple handsets at once is not possible, as far as I know.

An intercom lets you send voice messages to a single extension with two-way audio. This means the recipient can reply to you directly from their phone or web client. Delivery of intercom messages is instant, so the recipient hears a short beep, directly followed by the message. Intercom can be used to remind colleagues to check an important email or remind them of an upcoming deadline.

Are you not confused with Paging?
Like an intercom, paging also lets you deliver quick voice messages to your colleagues. Unlike an intercom however, paging delivers one-way audio messages to ring groups, meaning you can broadcast to multiple extensions simultaneously, but they cannot automatically reply back. Paging is typically used to make announcements such as fire drills, visitor arrivals or the start time of events.

Hope this will help.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
12-01-2020 12:03 AM
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Messages In This Thread
W60B Handset Intercom - meeks726 - 11-30-2020, 09:25 PM
RE: W60B Handset Intercom - complex1 - 12-01-2020 12:03 AM
RE: W60B Handset Intercom - meeks726 - 12-01-2020, 02:21 AM
RE: W60B Handset Intercom - complex1 - 12-02-2020, 12:05 AM
RE: W60B Handset Intercom - meeks726 - 12-02-2020, 03:08 AM

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