[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

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3 xW56H. 1 working, but 2 wont work.
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complex1 Offline
3CX Adv. Cert. Engineer

Posts: 1,453
Joined: Jan 2014
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Post: #4
RE: 3 xW56H. 1 working, but 2 wont work.
(11-02-2020 11:02 PM)hormozi Wrote:  Thanks for such quick response!

Sadly, yes they are all same region.

hardware ID on working phone :
on broken one:


When i click on line status, on the working phone it just shows the number.

On the phones that don't work, it shows the number, then a small red icon underneath showing a phone icon and a stop sign.


What could be the cause is that the new W56H and base run on "Deutsche Telekom" special edition (xx.xx.179.xx) firmware and therefore do not communicate well with both used handsets (xx.xx.188.xx).
You could consider upgrading the W56P / W60P base to the latest xx.xx.0.xx firmware, if possible, so that everything communicates properly again. This is at you own risk or contact DT first.
The handsets can be upgraded with the latest firmware via OTA.

Please tell me the model (W52P/W56P/W60B) and firmware of the base.
Here you find the Yealink firmware:
W56P - http://support.yealink.com/documentFront...mentId=110
W60P - http://support.yealink.com/documentFront...mentId=206

Kind regards,

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
11-03-2020 12:39 AM
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RE: 3 xW56H. 1 working, but 2 wont work. - complex1 - 11-03-2020 12:39 AM

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