Compatible RJ12 cable for EHS36

[Albert_Yealink]

(10-27-2020 08:01 AM)bnmand Wrote:  My RJ12 cable is broken (it still can be connected but easily becomes dislodged).

I bought a 2m 6P6C RJ-12 cable to replace it but the replacement cable doesn't work. The headset won't pickup calls whereas it still will with the old cord.

Am I missing something with required specs or something?

Dear Customer,



This is Albert from Yealink Technical Support Team. Nice to work with you.



From your description, the specs of RJ12 is correct, please check that if the new RJ12 is available and the port of EHS36 is intact.



Best Regards,

Albert