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Yealink Forums » IP Phone Series » CP920/CP960 » CP960 - PC Audio Problems

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CP960 - PC Audio Problems
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add2 Offline
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Joined: Oct 2020
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Post: #1
CP960 - PC Audio Problems
Hello everyone,

we have a CP960 phone which is connected to an PC (via USB). Unfortunately we can't change the cp960 volume over the PC audio control.

If we reduce the PC volume to 1 or even 0 the phone volume keeps very loud, so even muting is not possible. Using the buttons on the phone also doesn't have any affect. I have checked the device manager and it seems that windows is missing drivers, but i can't find any on the net.

Does someone has any idea how to fix this?

Some information:
OS: Windows 10, Version 10.0.18362.1082
CP960: Firmware-Version: 73.85.0.5
Hardware-Version: 73.0.0.9.0.0.0


With best regards from Germany,
Florian
10-16-2020 09:15 AM
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CP960 - PC Audio Problems - add2 - 10-16-2020 09:15 AM

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