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CP960 Static noise for offsite meeting attendees
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dan_riggs Offline
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Post: #3
RE: CP960 Static noise for offsite meeting attendees
(12-16-2020 10:35 PM)chyr Wrote:  Hello,
Have you by any chance foud out what might be causing such an issue? I've started using my cp 960 as a USB audio device, and it behaves exactly the same. 10 - 15 minutes in a teleconference (I've only tested with Lifesize) and there's only static noise on the input. Even when you end the telco, the audio coming in to the laptop behaves as such, until you reconnect the device. I'm running firmware version 73.83.0.30

I've been working with Yealink tech support and we haven't fully resolved the issue yet. It doesn't appear to be the CP960 itself because a second unit I bought does the same thing. It appears to be computer specific. I've had the CP960 plugged into a desktop PC for well over an hour without an issue but have had repeated issues on several specific Dell laptops (5510 and XPS) while other Dell laptops don't produce the same issue (even if it is the same model)...

So it appears maybe it could be driver related but haven't been able to isolate it to a specific driver yet either.

I'd encourage you to submit a support ticket so they can put more eyse on it and possibly figure out the issue.
12-17-2020 03:54 AM
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RE: CP960 Static noise for offsite meeting attendees - dan_riggs - 12-17-2020 03:54 AM

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