[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
BLF Light is ON when Unavailable/UNKNOWN
Author Message
Daryl_Yealink Offline
Administrator
*******

Posts: 4
Joined: Jul 2020
Reputation: 0
Post: #2
RE: BLF Light is ON when Unavailable/UNKNOWN
Dear Customer,

This is Daryl from Yealink Support Team, nice to work with you.

1.May I know which PBX you are using? Is it Cisco?

2.I need your help to reproduce this issue and offer me diagnostic files (config.bin / pcap / level-6 syslog) for further troubleshooting. Please refer to below FAQ on how to obtain the files:
http://support.yealink.com/faq/faqInfo?id=707

The specific Operations:
(1)log in the web GUI-> Settings->Configuration-> change the local log level to 6-> Confirm-> press Start
(2) Account->Register-> Change Line Active( used to monitor other phones) to ‘disable’-> Confirm-> Change the Line Active to ‘enable’ ->confirm
(3) Change the status of the monitored account to unavailable or Unknown
(4) Settings->Configuration-> press Stop-> Export All Diagnostic Files-> send to me.


Any queries, please feel free to let me know.

Best Regard,
Daryl
09-29-2020 10:40 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
RE: BLF Light is ON when Unavailable/UNKNOWN - Daryl_Yealink - 09-29-2020 10:40 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  LDAP server is unavailable Andrei9385 2 4,291 07-16-2021 08:34 PM
Last Post: nolto
  How to deactivate the green LED light? nestman 2 8,740 08-11-2017 09:27 PM
Last Post: nestman
  All phones light screen backlight when call is hung up. Bobcat19 6 12,186 03-28-2017 03:46 AM
Last Post: Jensen_Yealink
  T23G red light flashing for no apparent reason avayax 4 16,675 12-29-2016 12:56 PM
Last Post: oliv
  Email Voicemail and keep the voicemail light on bottomsup6 2 6,410 03-30-2016 10:22 PM
Last Post: bottomsup6
  Service unavailable after one second danield 2 4,995 11-07-2015 08:13 PM
Last Post: Kalle
  Yealink T21P E2 Nebula No MWI Light ? networkscotland 2 7,583 11-03-2015 05:24 PM
Last Post: ajay11
  Voicemail Light - How to clear voicemails? lux eye 3 37,003 04-23-2015 03:24 AM
Last Post: James_Yealink
  Message light always on G3G 0 5,237 09-08-2014 05:43 PM
Last Post: G3G
  light display centoasa 1 4,998 07-10-2014 06:58 PM
Last Post: Yealink Support

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication