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Forward call before answering
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complex1 Offline
3CX Adv. Cert. Engineer

Posts: 992
Joined: Jan 2014
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Post: #4
RE: Forward call before answering
(08-20-2020 02:21 PM)ostrunk Wrote:  Hi Frank,

thanks for your answer. What I meant was transfer, not forward the call. I'm basically looking for a possibility to transfer selected incoming calls to another VoIP target before even picking up the phone.

With our old system (which was analog) I could just press "Decline" on my phone when I didn't want to be disturbed and the incoming call was automatically transferred to another preset number. Maybe due to how VoIP works this is no longer possible?

Hi Oliver,

What you can try is:
No Answer Forward: “On”
After Ring Time: 6s
Target: <phone extension>

Now when you phone is ringing and you don’t pick up the phone within 6 seconds the call will be forwarded to the number which is set up in the Target field.
No need to press any button, just wait 6s.

The settings can be found:
Features > Forward & DND > No Answer Forward

Hope this will help.

Kind regards,

Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
08-20-2020 02:47 PM
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Messages In This Thread
Forward call before answering - ostrunk - 08-20-2020, 12:11 PM
RE: Forward call before answering - complex1 - 08-20-2020 02:47 PM

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