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Forward call before answering
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,509
Joined: Jan 2014
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Post: #2
RE: Forward call before answering
(08-20-2020 12:11 PM)ostrunk Wrote:  Hi everybody,

I have an T48S and am trying to transfer an incoming call before actually answering it, so that when I'm busy I can send the caller to our front desk instead of picking up or sending him to my mailbox via DND or mute.

When I press the forward softkey during an incoming call, I can select a VOIP target, but the call never gets transfered. Instead, the caller still hears a ring and ultimately gets send to my voicemail.

Is there even a way to transfer incoming calls before picking up?

Best regards
Oliver

Hi Oliver,

I think the way you handle an incoming call is wrong.
If the phone is already ringing and you wanted to forward the call you are to late.
You must have set up the phone to forward all incoming calls before you are called.

Hope this will help.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
(This post was last modified: 08-20-2020 02:02 PM by complex1.)
08-20-2020 02:02 PM
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Messages In This Thread
Forward call before answering - ostrunk - 08-20-2020, 12:11 PM
RE: Forward call before answering - complex1 - 08-20-2020 02:02 PM

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