RPSing

[chrisduncansb]

Some of my phones in the field no longer connect to RPS after a factory reset. It happens almost all of the time with the T21p (not e2) model. After boot up, the label on the screen is "RPSing". After entering the last 5 digits of the phone's SN, the phone reboots but ends up in this state. The "Last Report Time" in our RPS dashboard for the phone is not updated, so it appears the phones are not able to connect to RPS.

The phones have internet and I can log in to them. The Account tab is filled with what appears to be default RPS parameters (see attached screenshot - register name and user name are the phone's MAC address which I obfuscated for the screenshot)


Any ideas what might be happening?