T23G Unable to Obtain IP Address

[xBrito]

(05-20-2020 11:49 AM)complex1 Wrote:  

(05-20-2020 09:43 AM)xBrito Wrote:  Hi
Thanks for your help.

As far as the phone indicates, the factory reset was successful.
The cable is new, but I did check using a cable tester and all good.
I can confirm that the cable is connected to the internet port, and not the PC port. This is also validated by the presented 'Obtain IP address' message, where as if I had connected to the PC port the message 'Network Unavailable; would be displayed.

Hi,

Is this a used phone or new out of the box?
What do you see if you press the softkey "Menu" in front of the phone?
e.g. Is DHCP enabled and what is the current firmware version?
Have the used port on switch/router a LED indicator showing the cable and device is connected?

Hi
This is a used phone but I believe to be fully working.
Pressing 'OK' gives the following information:
1. IPv4:
2. MAC: 00:15:65: etc (displayed MAC address)
3. Firmware: 44.80.0.25

DHCP VLAN is Enables
LED indicator is lit showing device is connected

Hope this helps