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T23G Unable to Obtain IP Address
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 997
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Post: #4
RE: T23G Unable to Obtain IP Address
(05-20-2020 09:43 AM)xBrito Wrote:  Hi
Thanks for your help.

As far as the phone indicates, the factory reset was successful.
The cable is new, but I did check using a cable tester and all good.
I can confirm that the cable is connected to the internet port, and not the PC port. This is also validated by the presented 'Obtain IP address' message, where as if I had connected to the PC port the message 'Network Unavailable; would be displayed.

Hi,

Is this a used phone or new out of the box?
What do you see if you press the softkey "Menu" in front of the phone?
e.g. Is DHCP enabled and what is the current firmware version?
Have the used port on switch/router a LED indicator showing the cable and device is connected?

Kind regards,
Frank.

Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
05-20-2020 11:49 AM
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Messages In This Thread
T23G Unable to Obtain IP Address - xBrito - 05-20-2020, 07:55 AM
RE: T23G Unable to Obtain IP Address - complex1 - 05-20-2020 11:49 AM

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