T54W voicemail button function

[Yisroel_MongoTEL]

(05-06-2020 02:13 PM)urthllc Wrote:  Thanks for replying but as I stated in my OP, it worked differently before I did the factory reset so I do know there is another way to set it up and make it go directly to voicemail without having to listen to it ring the extension.

You don't need it to ring your extension, what he suggested was to set Account > Account x > Advanced > Voice Mail to a specific code that your phone system has a direct dial to VM (I know mine is using *85, some other are using *97, but it all depends in your PBX system.)