[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 1 Votes - 5 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Outgoing calls fail - Forbidden
Author Message
TotalNet Offline
Junior Member
**

Posts: 3
Joined: Feb 2020
Reputation: 0
Post: #5
SOLVED: Outgoing calls fail - Forbidden
(03-31-2020 12:18 PM)complex1 Wrote:  
(03-31-2020 11:32 AM)TotalNet Wrote:  The Yealink setup is new and not yet deployed so I am trying to get it working from home by registering the main business phone number on the W60B to make/take business calls at home. The Cisco ATA was working at the office and I have brought it home, I can't make calls from home on this either. Both register and can receive calls with audio working in both directions, they just can't initiate calls.

I guess your provider is blocking unknown IP-addresses to avoid unauthorized calls.
They only validated your main office IP-address.

Turns out this is the most likely case, the Yealink phones are now in the office with the only change being the internal IP address and working well.

I was hoping the syslog output of the W60B would include more detail on the response from the SIP proxy like a response code, is that encrypted in the packet received from the proxy or does the proxy even give detail?

There's no support article here to indicate what call status 19 actual means or if it's just a generic response for call failure.

My home ISP is part of the same group of companies as the office ISP and tech support said it shouldn't be a problem. The evidence suggests otherwise - that my home connection is considered off-network.

Thanks for all the replies. Disappointed that my ISP couldn't assist during an event like this but so far liking the Yealink products.
05-07-2020 08:30 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
Outgoing calls fail - Forbidden - TotalNet - 03-31-2020, 05:40 AM
SOLVED: Outgoing calls fail - Forbidden - TotalNet - 05-07-2020 08:30 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  W80 Emergency Calls with Locked Keypad sandro84 0 44 10-18-2021 07:57 PM
Last Post: sandro84
  Silencing / Rejecting Queue Calls asafayan 1 910 07-13-2021 03:45 AM
Last Post: complex1
  RTCP-XR MOS-CQ scores 0 on many calls CyVon 0 978 04-01-2021 04:18 AM
Last Post: CyVon
  Making calls without registration : T22P phatcow 3 7,153 02-09-2021 09:59 PM
Last Post: naveenhome64
  Calls to more than three participants? It's possible? Cimmerio 4 2,493 01-29-2021 10:13 PM
Last Post: Yisroel_MongoTEL
  Is there a way to stop incoming calls from being muted Janelle 0 1,314 11-16-2020 07:05 AM
Last Post: Janelle
  IP Phone sometimes does not receive calls from my own mobile phone. willywonka 4 5,062 05-27-2020 01:12 AM
Last Post: willywonka
Question T23G Recovery Mode Upload Fail stan0ne 6 10,548 05-26-2020 02:52 PM
Last Post: Lewis-H
  Push xml with firmware 84 - 403 forbidden always nSolvePaul 2 3,121 03-10-2020 12:47 PM
Last Post: roelvanmeer
  Some calls missing from Paced Calls History ipandco 3 3,862 01-21-2020 03:30 PM
Last Post: ipandco

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication