[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 1 Votes - 5 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Outgoing calls fail - Forbidden
Author Message
TotalNet Offline
Junior Member
**

Posts: 3
Joined: Feb 2020
Reputation: 0
Post: #5
SOLVED: Outgoing calls fail - Forbidden
(03-31-2020 12:18 PM)complex1 Wrote:  
(03-31-2020 11:32 AM)TotalNet Wrote:  The Yealink setup is new and not yet deployed so I am trying to get it working from home by registering the main business phone number on the W60B to make/take business calls at home. The Cisco ATA was working at the office and I have brought it home, I can't make calls from home on this either. Both register and can receive calls with audio working in both directions, they just can't initiate calls.

I guess your provider is blocking unknown IP-addresses to avoid unauthorized calls.
They only validated your main office IP-address.

Turns out this is the most likely case, the Yealink phones are now in the office with the only change being the internal IP address and working well.

I was hoping the syslog output of the W60B would include more detail on the response from the SIP proxy like a response code, is that encrypted in the packet received from the proxy or does the proxy even give detail?

There's no support article here to indicate what call status 19 actual means or if it's just a generic response for call failure.

My home ISP is part of the same group of companies as the office ISP and tech support said it shouldn't be a problem. The evidence suggests otherwise - that my home connection is considered off-network.

Thanks for all the replies. Disappointed that my ISP couldn't assist during an event like this but so far liking the Yealink products.
05-07-2020 08:30 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
Outgoing calls fail - Forbidden - TotalNet - 03-31-2020, 05:40 AM
SOLVED: Outgoing calls fail - Forbidden - TotalNet - 05-07-2020 08:30 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  IP Phone sometimes does not receive calls from my own mobile phone. willywonka 4 501 05-27-2020 01:12 AM
Last Post: willywonka
Question T23G Recovery Mode Upload Fail stan0ne 6 3,709 05-26-2020 02:52 PM
Last Post: Lewis-H
  Push xml with firmware 84 - 403 forbidden always nSolvePaul 2 584 03-10-2020 12:47 PM
Last Post: roelvanmeer
  Some calls missing from Paced Calls History ipandco 3 703 01-21-2020 03:30 PM
Last Post: ipandco
  Record all calls to USB dcfindlay 1 632 12-02-2019 08:39 AM
Last Post: Paz_Yealink
  Is there a way to make the "calls are forwarded on no answer TO VOICEMAIL" go away? justingoldberg 1 934 10-14-2019 06:56 AM
Last Post: Garry_Yealink
  SIP-T21P_E2 refusing calls issue Alvaro 1 673 09-10-2019 02:36 PM
Last Post: Alvaro
  Missed Calls not shown on T48G Germain 1 729 08-22-2019 07:54 AM
Last Post: Babylonia
  How to make Outgoing AIP URI calls? KNERD 3 1,227 05-08-2019 02:53 PM
Last Post: complex1
  Transfer calls T26P agalindo 2 1,775 09-17-2018 09:10 AM
Last Post: agalindo

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication