[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 1 Votes - 5 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Outgoing calls fail - Forbidden
Author Message
TotalNet Offline
Junior Member
**

Posts: 3
Joined: Feb 2020
Reputation: 0
Post: #5
SOLVED: Outgoing calls fail - Forbidden
(03-31-2020 12:18 PM)complex1 Wrote:  
(03-31-2020 11:32 AM)TotalNet Wrote:  The Yealink setup is new and not yet deployed so I am trying to get it working from home by registering the main business phone number on the W60B to make/take business calls at home. The Cisco ATA was working at the office and I have brought it home, I can't make calls from home on this either. Both register and can receive calls with audio working in both directions, they just can't initiate calls.

I guess your provider is blocking unknown IP-addresses to avoid unauthorized calls.
They only validated your main office IP-address.

Turns out this is the most likely case, the Yealink phones are now in the office with the only change being the internal IP address and working well.

I was hoping the syslog output of the W60B would include more detail on the response from the SIP proxy like a response code, is that encrypted in the packet received from the proxy or does the proxy even give detail?

There's no support article here to indicate what call status 19 actual means or if it's just a generic response for call failure.

My home ISP is part of the same group of companies as the office ISP and tech support said it shouldn't be a problem. The evidence suggests otherwise - that my home connection is considered off-network.

Thanks for all the replies. Disappointed that my ISP couldn't assist during an event like this but so far liking the Yealink products.
05-07-2020 08:30 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
Outgoing calls fail - Forbidden - TotalNet - 03-31-2020, 05:40 AM
SOLVED: Outgoing calls fail - Forbidden - TotalNet - 05-07-2020 08:30 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Yealink T58W and Grandstream UCM6308 delayed audio on outgoing calls waltersjo 2 1,690 12-19-2023 11:10 PM
Last Post: waltersjo
  T33G - Unknown Symbol - Can't Make Outbound Calls bbopp 0 566 12-09-2023 03:21 AM
Last Post: bbopp
  MP54 Teams phones sometimes fail to log in jzcase 0 672 11-21-2023 12:26 AM
Last Post: jzcase
  WH67 (UC) Not Working for Outbound Calls Chepino96 0 848 10-04-2023 05:26 AM
Last Post: Chepino96
  View call logs for dropped calls computersense 0 915 08-15-2023 11:26 AM
Last Post: computersense
  Issue with headsets, calls are spontaneously ended sanderv85 3 2,283 06-15-2023 06:44 PM
Last Post: complex1
Question T23G Recovery Mode Upload Fail stan0ne 7 19,906 03-27-2023 10:21 PM
Last Post: nolto
  W78P wont receive calls dleather 1 1,776 12-22-2022 12:15 AM
Last Post: dleather
  From field user part incomplete on some outbound calls oliv 1 1,909 11-25-2022 06:14 PM
Last Post: oliv
  W80 Emergency Calls with Locked Keypad sandro84 0 2,926 10-18-2021 07:57 PM
Last Post: sandro84

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication