CP960 Not Booting

[NezarH]

(04-28-2020 06:16 PM)PSS1819 Wrote:  

(04-28-2020 05:09 PM)Mclemmons Wrote:  I have the same issue. I spoke with Yealink tech support via Teams conference call. When I tap the home button, or hold it down, no matter what I do it does not see the USB drive and just hangs on that pic of a phone and a circle spinning.

He also tried to have me hold the 2 mute buttons down on power up for a factory reset...that didn't work either. This is a new phone....so it's very dissapointing that we can't bypass any startup to either reset, or update the firmware (which by the way is the reason we are in this mess in the first place). We updated the firmware last week and the phone won't boot up after the fact.

If there are any other tricks I can try...I am open to any suggestions.

Thanks

Power cycle the phone and as soon you see the first initializing... press and hold the circle button until the screen turns blue.
There is a very short time frame. If you are not fast enough, try again.

As PSS1819 said, be quick and keep press until it detect the usb flash and recovery mode will start automatically!

Steps :

1- prepare formatted usb flash (FAT32)
2-copy the needed files (CP960.bin and CP960.rfs and the CP960.rom) (I have used what yealink tech. sent me) to the flash drive.
3-plug the USB flash drive next to the micro usb
4-switch on the CP960
5-press Home (the circle) when you see "initializing" keep press until you see another screen which will do the recovery automatically !.

Good luck.