T55A - Durability & General Usage Reviews

[chrismoo]

The Teams desktop app vs the phone is better for anyone who needs to route calls.

The T55 is too small for front end people to easily transfer calls - we gave out front end staff T56's for this reason BUT there is one main issue:

You cannot select alternate numbers for a contact - for example and most important when you transfer a call in the app you can transfer to the contact's voicemail vs their phone using the dropdown - the Teams app on the phones does not support this so you cannot transfer to voicemail - a major issue for us. I'm migrating our front end staff to headsets and the Desktop client for this reason alone.

(01-28-2020 02:58 PM)cssysadm Wrote:  

(01-28-2020 02:39 PM)mzocherGL Wrote:  We have deployed about 25 of the Yealink T55A with the Teams firmware over the last 3 months. No physical breaks, but it's early days still. I have a front desk staff who's using her phone most the day, and she's run into these bugs (all with the 15.0.85 firmware):

• Occasional crash (every 2 weeks or so) of Teams app, especially in the middle of a call trying to transfer
• If a second call comes in when she's trying to transfer, it blocks the interface for her until the second call ends.
• More rare (1/month) the phone will receive calls but not ring
  

Every one of those I've opened tickets with Yealink, and they're all bugs with the Microsoft supplied Teams app (but Yealink engineers did pass them on). Odds are, you'd see these bugs on any Teams hardware. We're waiting to put out 15.0.87 until they put out some release notes.

As for the physical phone, I've had a couple complaints that the screen is quite small. But for most basic users, that's not been a problem.

Thanks for the response! Very helpful. Are you using Teams directly for the front desk staff for call transfers, etc.? We use a call attendant interface with SFB to make that easier now, but the options for that in Teams are limited.