T42S Inbound Call Issue

[Yisroel_MongoTEL]

(12-20-2019 04:57 AM)rtang Wrote:  -> Checked local directory - blacklist (It is already empty)
-> Deleted all entries in the local directory (It addressed the issue)

Oops, I missed this....

I think it is obvious that it is a "Auto Divert" setting in the Local Directory. Auto Divert is meant to "Forward" calls from this contact when they call to a different destination.

The issue occurs usually when importing a directory file and not going through all the columns while doing the import, and the "Auto Divert" column gets filled in by one of the other columns in the file.