[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
All handsets on the same W60B loose registration after many attempts to register
Author Message
Alvaro Gutierrez Offline
Junior Member

Posts: 1
Joined: Dec 2019
Reputation: 0
Post: #1
All handsets on the same W60B loose registration after many attempts to register
Hi all,

We have 6 W60B bases (firmware with 19 W56H handsets (firmware some of them configured in several bases. The bases are registered in an ISSABEL ENTRY.
When many attempts are made to register with a W56H handset in the DECT W60B base, all the handsets that are configured and functioning there lose registration and it is not possible to recover their operation.
The DECT W60B is unusable.

Apparently the handset is registered, but when calling indicates that it is out of service and when trying to dial indicates "Via: IPCall" (not the number of the extension of the handset).

The following activities were carried out without obtaining positive results:
Firmware update of the DECT W60B base
Factory reset of the DECT W60B base
Deletion and creation of accounts in the DECT W60B database
Deletion and extension cration in ISSABEL ENTRY
IP address change in the DECT W60B base

To verify the ISSABEL, Yealink T19 telephones were programmed with the numbering that the handsets have and they worked correctly.
Handsets that stopped working on the base are registered on operational bases and work correctly.

Attached logs and image of the configuration that has the base.

In advance we increase the help they can give us.

Attached File(s)
.zip  Yealink base.zip (Size: 859.75 KB / Downloads: 4)
12-09-2019 02:26 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
All handsets on the same W60B loose registration after many attempts to register - Alvaro Gutierrez - 12-09-2019 02:26 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  W60B base firmware downgrade RingCentral brewginger 2 248 01-18-2022 12:58 AM
Last Post: brewginger
  Urgent - Help needed - W60B & W53H problems - firmware - connection - etc groenebeek 1 312 01-07-2022 06:16 PM
Last Post: complex1
  W60B Compromised and unable to factory reset socialtelecoms 3 396 01-07-2022 12:22 AM
Last Post: Yisroel_MongoTEL
  "Register Request no response!" every 2 minutes w60B-Spain 2 1,330 10-12-2021 05:25 PM
Last Post: w60B-Spain
  W60B emitting high-pitched noise msncookie 3 2,390 08-18-2021 09:47 PM
Last Post: msncookie
Question W60B and W54H can't handle simultaneous calls... Need help BobbyfromParis 4 3,941 08-08-2021 01:12 AM
Last Post: testlabuser2015
  W56P registering to W60B - Synchronizing please try later Trey 3 9,100 08-03-2021 08:58 AM
Last Post: digiaustin
  W60B & RT30 Only 4 handsets ring Nigel 21 4 4,370 07-26-2021 03:20 PM
Last Post: Steffen.Hager
  Connecting WH66 to W60B aaronl 0 1,341 07-08-2021 07:31 AM
Last Post: aaronl
  W60B Random Hang mlaihkw60b 4 3,825 05-06-2021 12:20 PM
Last Post: mlaihkw60b

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication