(11-18-2019 11:06 AM)intouchcomms Wrote: Hi,
We have some W56H handsets attached to a yealink W60B base,
The problem we are having is that whenever we try to transfer a call it only gives us the extension numbers rather than the names attached to the handsets.
is there a way we can change this so the extension names appear when trying to transfer a call?
Many thanks in advance for any help received
Dear customer,
Greetings. This is Ted from Yealink Technical Support team.
I can call you back in Monday, please give me your phone number.
Normally, we use internet port to connect with network and PC port connect with PC, please double check it. Besides, please use different cable to try it.
If still can't obtain the IP address, please refer to below link:
http://support.yealink.com/faq/faqInfo?id=77
Here is our ticket ID for this question:
https://ticket.yealink.com/page/question...l?id=97802
And we will follow up this timely.
Any queries, please feel free to let me know. Thanks.
Best Regards,
Ted| Solutions Engineer | Yealink
(11-29-2019 09:44 AM)Ted_Yealink Wrote: [quote='intouchcomms' pid='66956' dateline='1574046403']
Hi,
We have some W56H handsets attached to a yealink W60B base,
The problem we are having is that whenever we try to transfer a call it only gives us the extension numbers rather than the names attached to the handsets.
is there a way we can change this so the extension names appear when trying to transfer a call?
Many thanks in advance for any help received
Dear customer,
This is Ted from Yealink Technical Support team.
For this question, you can follow my steps to set it below:
1.You can go to the web interface of the phone
2.Settings->Call Display
3.Enabled Display Called Party Information
4.Choose Call Information Display Method you want like name
Here is our ticket ID for this question:
https://ticket.yealink.com/page/question...1&id=97738
And we will follow up this timely.
Any queries, please feel free to let me know. Thanks.
Best Regards,
Ted| Solutions Engineer | Yealink
